Update in which I address Policy, Emergencies, and Hair-doing…

Hello Friends and Clients,

This is a topic that I never love to address, however, I thinks it’s time for a reminder…

I understand that accidents and emergencies happen in life, and are obviously unplanned. Recently though, there has been a string of last minute cancellations and even a no show.

My policy with regard to such occurrences is consistent with the industry standard: 24 hours notice for rescheduling an apt. I allow one “free pass”, but going forward, repeated last minute rescheduling/missed apt.will result in a fee, up to the full amount of the missed apt being charged upon the next visit.

I try my best to be here, ready and anxious to help you realize your vision for your hair. I truly value the relationship that I have built over the years with each an every one of you! However, this is my livelihood, and so such occurrences affect me and my bottom line.

Reminder calls and texts are strictly a courtesy and are not meant to relieve you of the responsibility of remembering that you’ve made an apt. to see me…

I sincerely hope this doesn’t come off as harsh or serves to alienate you, but as they say, Business is Business…

Thanks for your understanding!

-b

 

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